Return & Refund Policy

We prioritize the quality of our products and ensure they reach you in excellent condition. Before making a purchase, please carefully review the product details and size chart. If you have any questions, feel free to reach out to us at hello@jouy.co, and we'll happily assist you

Returns:
Currently, all sales are final to minimize wasteful production. We encourage you to contact us at hello@jouy.co with any concerns about design or fit before making a purchase. In case of extenuating circumstances (i.e damaged products), please contact us within 2 working days of receiving your shipment to initiate the exchange process. Please refer to our exchange policy below

Refunds:
We do not offer refunds at this time. However, in special circumstances, please email us at hello@jouy.co, and we'll review your request and address any concerns you may have. In case of any refund it will take 7 to 10 business days to reflect at your original payment source

Exchanges:
We replace defective or damaged items with free shipping for replacements. Email us with pictures at hello@jouy.co within 2 days of receiving your product(s) to initiate the exchange process. Please note that we reserve the right to accept or decline exchange requests

Shipping:
To exchange your product, please mail it to:
JOUY, 1B Standard House, 83 Queens Road, Mumbai - 400002, India
Before shipping items for exchanges, please email us at hello@jouy.co. You're responsible for return shipping costs, and shipping times may vary. For items over INR 2000, consider using a trackable shipping service or purchasing shipping insurance

Thank you for your understanding and support!